TERMS & CONDITIONS

Our app accepts PayPal payments. All the payments are done in one single currency of U.S. dollar. 

For virtual guide service, traveler (“User”) can book a service at a flat fees of USD 10 per booking irrespective of any location or a guide.

When a Local (“Guide”) adds physical guide service on Tooreest app it defines the price as per the service offering. Local (“Guide”) may decide to offer the service at a price which is dependent on a variable, such as the duration of service or additional support provided like pick-up or drop-off etc.

Once a booking is accepted, the traveler (“User”) and local (“Guide”) agree to enter into a contract, and the traveler (“User”) pay to the designated account of Tooreest via the payment method as provided in the app. Traveler (“User”) agree to be fully liable for any such transaction fee.

In the event where the traveler (“User”) have requested for a refund of the amount paid for a booking because of specific reasons like cancellation etc., Tooreest in its sole discretion – shall decide on the merits of such claim. Tooreest shall have the full and unilateral power to determine on the traveler (“User”) entitlement to a refund.

Cancellation and refund policy for Traveler (User)

No cancellation fees will be charged to traveler (“User”) for a cancellation of an accepted booking done by a Locals (“Guide”). For any such cancellation traveler (“User”) will be notified and will be allowed to book replacement or claim refund.

No cancellation fees will be charged to traveler (“User”) for a cancellation of an accepted booking done at least 9 days in advance. For any such cancellation traveler (“User”) will be notified and will be allowed to book replacement or claim refund.

A cancellation of an accepted booking for the Services by a traveler (“User”) will result in a “Cancellation fees” payable by the traveler (“User”):

1. Any cancellation up to 8 days before the service commencement date: a penalty of 10% of the agreed price of the services. Traveler (“User”) will get 90% refund of the price paid for that particular service booking.

2. Any cancellation up to 5 days before the service commencement date: a penalty of 25% of the booked price of the services. Traveler (“User”) will get 75% refund of the price paid for that particular service booking.

3. Any cancellation up to 3 days before the service commencement date: a penalty of 50% of the booked price of the services. Traveler (“User”) will get 50% refund of the price paid for that particular service booking.

Any cancellation less than 3 days before the service commencement date: a penalty of 100% of the booked price of the services. Traveler (“User”) will not get any refund of the price paid for that particular service booking.    

Cancellation and refund policy for Locals (Guide)

No cancellation fees will be charged to Locals (“Guide”) for a cancellation of an accepted booking done by a travelers (“User”). For any such cancellation Locals (“Guide”) will be notified .

No cancellation fees will be charged to Locals (“Guide”) for a cancellation of an accepted booking done at least 9 days in advance. For any such cancellation traveler (“User”) will be notified and will be allowed to book replacement or claim refund.

A cancellation of an accepted booking for the Services by a Local (“Guide”) will result in a “Cancellation fees” and will be deducted from Locals (“Guide”) monthly payment:

1. Any cancellation up to 8 days before the service commencement date: a penalty of 15% of the agreed price of the services. 

2. Any cancellation up to 5 days before the service commencement date: a penalty of 30% of the booked price of the services. 

3. Any cancellation up to 3 days before the service commencement date: a penalty of 50% of the booked price of the services. 

Any cancellation less than 3 days before the service commencement date: a penalty of 100% of the booked price of the services.    

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